Customer Support Manager

Apperito is a fast-growing international IT company with the head office in Czech Republic while having employees from nine countries. Our primary business is mobile apps scaling. We use innovative solutions and provide unique conditions for exponential growth of our clients. Our priority is building an effective team with ambitious mindset where the ideas of every employee are valued and counted, so we can grow and develop together. Due to the fast growth and expansion of our company we are looking for an enthusiastic team member: Customer Support Manager

Responsibilities:

• Reply to users' messages and emails;
• Advise users on the functionality of our mobile apps;
• Manage feedback from users in app stores (App Store and Google Play);
• Collecting statistics on user requests;
• Assist in compiling F.A.Q. and instructions;
• Interact with the project team to solve user problems;
• Improve and optimize user communication processes.

Requirements:

• Excellent knowledge of English (Upper intermediate+);
• Competent, open, polite;
• With a high level of responsibility and independence;
• Attentive to details;
• Passionate about mobile app the way we are.

Will be a plus:

• Knowledge of additional foreign languages (i.e. German, French, Japanese, Spanish, Arabic, Chinese, Portuguese);
• Experience in user support;
• Experience in using or working with various mobile platforms (iOS, Android).

We offer:

• Work in a fast-growing company;
• Excellent opportunities for professional and personal growth;
• An excellent team of professionals;
• Type of work: Remote with flexible working hours.